Return policy

Return & Refund Policy

We have a 7-day return policy.

Please contact our Customer Service Team at [email protected] to initiate a return request. Kindly provide as much information as possible, including your Order Number, Full Name, Address, Phone Number, and the reason for the return. Please note that we may request photos and/or a video of damaged or defective merchandise before sending the items back. We may also provide troubleshooting steps to help speed up the return process and assist you in avoiding any return processing fees.

Other Instructions: Some products on limited-time sale do not support returns or exchanges for non-quality issues. Please refer to the product details page for specifics. For returns or exchanges due to non-quality issues, a warehouse handling fee may be charged to cope with the current USPS overload caused by the UPS strike.

If your return is approved, you will receive further instructions on how to ship the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.

Fill Out the Form for Faster Refund/Return Processing

FAQs About Return & Refund

1. What should I do if I want to cancel an order I just placed?
Simply contact us or fill out the form below. We will begin processing your refund as soon as we receive your email. Within two hours, you will receive an email confirming that your order has been refunded. Normally, different card issuers require 1-3 business days to complete the transaction before the refund appears on your bank statement. If you have any questions, contact us at [email protected] or fill out the form below with your order number. We guarantee that cases from email contacts will receive priority treatment.

2. What should I do if I have received my order but want to return it?
We understand that after waiting for your order, receiving a damaged package or inferior goods can be frustrating. Don’t worry. We have a transparent refund and return policy for your benefit. You have 14 days to return your order and request a refund if there’s an issue. There are no extra requirements; simply fill out the return form below or send your information via email. We will respond within 12 hours.

3. When will I receive my refund after getting the refund confirmation email?
We understand your concerns regarding refunds. Once you receive the refund confirmation, we will process your refund immediately. Please be patient as the bank may take some time to complete the transaction. We guarantee that we will never charge customers for orders they haven’t received. The refund should appear on your bank statement within a few days. If you have any questions, please reach out, and we’ll gladly follow up.

4. What if I need to pay an extra fee for a return or exchange?
Many customers are disappointed to find that return shipping costs are too high. Therefore, on July 1, 2021, we introduced a new policy where all customers who wish to return or exchange an item will receive a prepaid return mailer, allowing you to return your order for free. Simply wait for the return mailer to arrive and ship the item back after emailing us to request a return or exchange. We’ll handle your refund or send a replacement once we receive your email. If you have further questions, please email us at [email protected] or fill out the form below.

5. What should I do if I want to exchange my order?
We understand that you may change your mind. We offer a 30-day, no-fee exchange policy for your order. If you’d like to exchange your order for another item of the same price on our website, please email us. Once your exchange request is approved, we will send a prepaid return mailer to your order address. After we receive your returned item, we will send your replacement right away. If you have any questions, please contact us at [email protected] or fill out the form below.

6. What should I do if I need my order urgently?
We’ll do our best to ship your order as quickly as possible. However, there may be unexpected delays in the shipping process. If you need your order urgently, we recommend purchasing from your nearest post office. If we are unable to fulfill your order within the expected timeframe, we will provide a refund immediately. For assistance, please contact us at [email protected] or fill out the form below. We’ll be happy to help with any additional concerns.